Support/FAQs

• General
• Submitting data
• Downloading results
• Security
• Payment
• Password and login details

Contact Intact from QAS technical support team

If you are experiencing any technical problems please do not hesitate to contact the Intact from QAS technical support team on 0870 4035 300 or by email at helpdesk@intact.qas.com.

General

What is my minimum commitment to the service if I register?

Unlike other systems, there is no minimum commitment with Intact from QAS. Even after your data has been processed, you are not obliged to download the results and there is no charge for the data healthcheck.

You will only be charged if you wish to download your cleansed, suppressed and enhanced data. In addition there is no minimum or maximum usage requirement. You can use the system as often or as infrequently as you like.

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Submitting data

What is the largest datafile I can reasonably send?

There is no fixed maximum, however due to the possibility of line failure we would not recommend that you send more than 500,000 names and addresses in any one transmission.

If you have more data than this, we would suggest that you break it up into chunks of 500,000 (around 50MB) or less. There’s nothing to stop you simultaneously uploading several files at once from several servers.

The inbound lines to Intact from QAS are extremely fast so the transmission speed will be entirely determined by the speed of your Internet connection.

How long will it take to process my data?

When you send us your data it is added to a queue for processing. The length of the queue at the time we receive your names and addresses will determine when we begin to process your data.

As soon as your data has been processed you will receive an e-mail with your free data healthcheck. In general we try to get your data healthcheck to you within 48 hours, however, we cannot guarantee this during busy periods.

What happens if my line or computer fails in the middle of a transmission?

Simply fix the problem and restart the transmission. Intact from QAS will not process the part-transmission that failed.

What different kind of data sources can I use?

Intact can extract data from all of the following data sources:
 - Microsoft Access
 - Microsoft Excel
 - CSV Delimiter file
 - Fixed Width file

I have a file of business names and addresses that I would like to clean, suppress and enhance. Can I do this through Intact from QAS?

The online Intact from QAS service does not currently provide access to business data. To find out more about QAS' off line services please call 0800 107 6717 or speak to your account manager.

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Downloading results

What do the results of the Data Healthcheck mean and how can I interpret them correctly?

This document will help you to interpret your Data Healthcheck and to understand what it means for your data.

Interpreting the Intact Data Healthcheck
	80 KB  pdf

When can I download the cleansed data?

You will be notified by email when your results are ready to download.

Which files are free and which do I have to pay for?

Only the file containing the telephone code updates is free.

How many times can I download a results file?

Within 5 days of the job submission, there is no limit on how many times you can download your results file.

After 5 days, you will need to resubmit the data.

What are the file specifications?

Intact gives you the option of downloading your results in three different types of file:

Full explanation of the file specifications
	517 KB  pdf

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Security

How is my data uploaded and transferred from the web site to Intact for processing and how do I know this is secure?

All communication, including data transfers, between Intact from QAS and the customer is done via 128-bit encryption. This allows tight control of all data transfers.

All customer data, including the source data and the results data, are compressed and encrypted with a password using the ZIP standard. After this process the data is ready to transmit over the internet.

SSL communication is used for all communication that requires security including payments.

The SSL encryption protocol employed is standard 128 bit Verisign/Trustwise provided.

If am paying by credit card how do I know that this is secure?

All payments, by credit card, are made through the standard 128-bit VeriSign/Trustwise SSL encryption protocol. Payment details are used for a single transaction and then deleted.

This is a proven secure form of payment via the internet.

What will Intact from QAS do with my data afterwards?

All submitted data files are deleted from the system after 5 days.

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Payment

What types of credit card do you accept?

 - Visa / Electron
 - Mastercard
 - Switch

I'm a large corporate user. Do I have to pay by credit card?

No, you can set up an account with us and be billed as required. Please contact us on 0800 107 6717 or speak to your account manager for details.

I am uncomfortable about providing my credit card details over the web

Intact uses Barclays Bank Merchant Services to ensure that your payment is completely secure. Also, if you are a larger user (more than 100,000 names and addresses for the service), then we would encourage you to contact us to set up an account on 0800 107 6717 or speak to your account manager.

If I do not want to pay by credit card but would prefer to be invoiced what should I do?

If you would like to set up an account call 0800 107 6717 or speak to your Account Manager.

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Password and login details

What happens if I forget or want to amend my password?

If you have forgotten your password please call 0870 4035 300 or email helpdesk@intact.qas.com where this can be reset for you.

How can I change my login details?

If you would like to change you login details please call 0870 4035 300 or email helpdesk@intact.qas.com.

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